Home renovation has never been simpler. To learn how to navigate the online shopping process quickly, watch our quick introduction to KODILO video above.
We’ve teamed up with a variety of talented Interior Designers across Australia. If you require any assistance, inspiration or a professional opinion on your renovations, enquire below and we’ll reach out to discuss your options.
With our extensive collection of fixtures, we're here to help you revamp multiple areas of your home. Our product lines are focused on the bathroom, kitchen, and laundry spaces. You can find products such as tapware, toilets, basins, baths, and much more across our website. Explore our extensive selection to find the perfect fixtures for your home renovation needs.
Our customer service guarantee is intended to provide you with exceptional support and peace of mind while shopping. We promise to respond in writing within 24 hours to address any concerns or questions you may have. If your order arrives damaged, we will replace it at no cost. In addition, we are committed to providing you with detailed product information for every item you purchase from our store.
We recommend adding the items you want to buy to your shopping cart and requesting a shipping quote to see if there is a shipping cost and, if so, how much the total cost will be. KODILO's unique selling point is that we provide free shipping on all non-bulky orders. Weighted orders requiring air and truck freighting may incur a shipping fee of up to $199. Any additional costs that exceed the amount of $199, will be borne by KODILO.
We understand the significance of delivering your products on time. Delivery times may vary due to the logistics of shipping large, bulky goods across Australia safely and securely. You can expect delivery within 72 hours of booking for smaller, lighter orders. For larger, bulkier items, shipping may take up to 10 business days to arrive as they are shipped from various locations across Australia via air and truck freight services.
Keep these time frames in mind when ordering to ensure your renovation and building schedules are met. We will keep you updated on the expected delivery date so that someone can be present to sign for the goods.
You can choose a delivery day, but we cannot guarantee an exact delivery time because we use a courier service for the majority of our deliveries. We deliver Monday through Friday during regular business hours, and you can track your order to ensure that you can sign for and safely store your order when it arrives.
On our website, you can pay with Visa, Mastercard, or American Express. We accept direct deposit as well. We will not ship the goods until the funds have cleared in our bank account, so if you pay by direct deposit, the bathroomware will arrive later than if you pay by credit card. As we grow, we are expanding our offering by partnering with buy now, pay later providers like Afterpay and ZIP, but these are not yet available on our website.
Yes, the warranties are supported by the individual product suppliers, so they will differ from brand to brand. The warranty periods for our bathroom products are specified in the individual product descriptions throughout our website. After all, our primary goal is to assist you and other Australian families in creating a pleasurable shopping experience. With all of the headaches that come with home improvement, shopping on KODILO is not one of them.
