Need something cleared up? Here are our most frequently asked questions.
With our extensive collection of fixtures, we're here to help you revamp multiple areas of your home. Our product lines are focused on the bathroom, kitchen, and laundry spaces. You can find products such as tapware, showers and bathroom accessories across our website. Coming soon are toilets, basins, baths, and much more. Explore our extensive selection to find the perfect fixtures for your home renovation needs.
Our customer service guarantee is intended to provide you with exceptional support and peace of mind while shopping. We promise to respond in writing within 24 hours to address any concerns or questions you may have. If your order arrives damaged, we will replace it at no cost. In addition, we are committed to providing you with detailed product information for every item you purchase from our store.
Shipping is a standard flat $20 per order. For orders of a value of $300 or greater the shipping is free of charge.
We understand the significance of delivering your products on time. Orders are processed within 24-48 hours of order received. Delivery times may vary due to the logistics of shipping goods across Australia safely and securely. You can expect delivery within 3-7days for smaller, lighter orders, via airfreight services. For larger, bulkier items, shipping may take up to 10 business days to arrive, as they are shipped from various locations across Australia via truck freight services.
Please keep these time frames in mind when ordering, to ensure your renovation and building schedules are met. We will keep you updated via tracking email notification on the expected delivery date, so that someone can be present to sign for the delivery. If no-one is available to accept the delivery, the freight company may direct this to your local Post Office, for pickup.
Delivery dates and times cannot be selected or guaranteed, as most orders are shipped via courier. Deliveries are made Monday through Friday during regular business hours. Tracking information will be provided so you can monitor your order and ensure it can be received and safely stored upon arrival.
Yes, the warranties are supported by the individual product suppliers, so they will differ from brand to brand. The warranty periods for our bathroom products are specified in the individual product descriptions throughout our website. After all, our primary goal is to assist you and other Australian families in creating a pleasurable shopping experience. With all of the headaches that come with home improvement, shopping on KODILO is not one of them.
