Last updated: July 2026
Easy 14 days return policy.
All of our deliveries are insured which gives you 24 hours to report any damage when your product is delivered.
Note that goods and packaging must be in ORIGINAL condition to be returned.
Faulty, Damaged or Incorrect Items
We take great care in ensuring the quality of our products.
Once the goods are in your possession, you are responsible for them.
If the goods are damaged while in your care, we will NOT be able to provide a refund or exchange.
Repair, Replacement or Refund
You are entitled to a repair, replacement or refund where a product:
If you believe your item is faulty, damaged, or incorrect, please contact us with 48 hours of delivery of the goods at sales@kodilo.com.au.
Please include ORDER DETAILS and PHOTOS OF THE PRODUCT.
We will confirm via email how we can best help you with either a repair, replacement or refund.
Refunds are only offered if we are unable to repair or replace the product.
Change of Mind
We want you to love your products and so we will provide a 14 day return when you change your mind for products that are not Sale products, when the product is –
Email sales@kodilo.com.au within 14 days of receiving your order.
Any approved refunds will be subject to assessment of the product condition, original proof of purchase and where approved, may incur a 20% restocking fee.
We reserve the right to decline any return request that does not meet these conditions.
We are unable to accept change-of-mind returns or exchanges for:
We recommend confirming all product specifications with your tradesperson prior to purchase to ensure suitability.
Goods that can not be returned
Please read carefully before purchasing.
SALE products are FINAL SALE and can not be returned. No returns, refunds or exchanges of SALE products.
Products with missing or significantly damaged packaging CANNOT be returned. Packaging must be in the ORIGINAL condition.
Products that have been used or installed CANNOT be returned.
Before Placing Your Order
Please ensure all selections are correct prior to purchase.
Once goods have been delivered, they are your responsibility while in your possession. We are unable to offer a refund or exchange for items that have been damaged after delivery.
Returns will not be approved until clear photos of the goods have been provided and assessed by our team. This allows us to determine whether any damage has occurred during transit.
We cannot accept returns once items have been installed or used. All returns and refunds are subject to inspection prior to approval and before any replacement or refund is issued.
We recommend inspecting all goods within 24 hours of receipt and notifying us promptly if there are any concerns.
Refunds may take up to 14 days from when you are notified the refund has been approved and accepted.
If you have any questions regarding returns or refunds please contact us at sales@kodilo.com.au.
What are the Warranty details?
Warranty is supported by the manufacturer of the products. For details of the warranty provided by Alder for Alder Tapware and Vito Bertoni brands please see the Warranty details on their website www.aldertapware.com.au.
To raise a warranty claim please contact Alder directly using the online warranty claim form on the Alder website www.aldertapware.com.au.
