Last updated: Jun 2024
We value our customers’ privacy and will only collect and use your personal information in the ways described on this page. We consider ourselves fortunate to have you as a customer or potential customer, and we will never jeopardise that relationship by misusing your personal information.
If you believe we have failed to meet your expectations and wish to smack us upside the head, please contact us at sales@kodilo.com.au at any time.
We have policies and procedures in place to ensure that all personal information is handled discreetly, sensitively, and securely, in accordance with industry best practices and as required by Australian law.
We live and breathe the Australian Privacy Principles (APP), which establish clear standards for the collection, access, storage, and use of your personal information.
We collect and store personal information.
Personal Information we collect & store
We typically collect information directly from you as you provide it to us, but we also collect information from the following interactions with you:
When you visit and interact with our website.
During phone, email, live chat, website, or in-person conversations or communications with us.
When you make a purchase, register, request, apply, or review of one of our products or services.
When you interact with us through competitions, advertisements, events, or social media platforms, we collect information about you.
If you are interested in working for us, please contact us during the recruitment and selection process.
We may also collect information from third parties, such as social media platforms (Facebook, Twitter, Pinterest, Instagram, and so on), but only if you have given us permission to do so. If you are a potential employee, we may obtain information from your referees if you give us permission.
Here is the data that we collect:
Your name is
Only what you provide as your address, whether personal or business.
Your phone number or mobile number
Your electronic mail address
Your age and birth date
Your sexual orientation
Social media data obtained through our social media accounts
Your employment history, work eligibility status, and information provided by your referees, if you give us permission to contact them.
We also collect information that is not considered personal because it does not personally identify you, but to be clear, this includes things like your shopping preferences, products browsed or placed together on our website, and marketing preferences, all of which are used to provide you with a better shopping experience through KODILO.
What do we do with your data?
Underlying this is the use of any information we collect to provide you with a product or service or a better purchasing experience. We collect personal information from you in order to:
We will provide you with the products and/or services that you have requested.
Answer any questions or concerns you may have, and assist you in making a decision or purchase.
Inform you about our products, services, special offers, competitions, and events that may be of interest to you.
Transact with you and generate transaction records, product and service agreements, tax invoices, delivery receipts, and confirmations.
Provide your information to third parties such as delivery service providers, product suppliers, service providers (such as tradespeople), and branch networks in order to deliver the goods or services you have requested.
Only KODILO products and services are marketed. We will never give or sell your information to any other brand or marketing organisation that is not directly involved in the promotion of KODILO.
Comply with all applicable laws and regulations, as well as any requests from Australian regulators or authorities.
Fraud and loss prevention efforts
Budgeting, procurement, and fulfilment activities that result in a better experience for you
If you are a potential employee, evaluate your suitability for the applied position.
To whom do we divulge your personal information?
Your personal information may be shared with the following parties:
Our workers, contractors, and service providers
IT system administrators, couriers and delivery providers, payment gateway providers, suppliers and brands for the purpose of supplying goods or services to you
Accountants, auditors, lawyers, and other professional service providers serve as business advisors and administrators.
If you are interested in working for KODILO, please contact an employment agency.
Other third-party marketing businesses with whom we have a strict contractual relationship and who adhere to an equal or higher standard of security and information privacy.
We are an Australian company that is serious about protecting your privacy and will go to any length to ensure that you and your personal information are treated with respect.
We do not sell or share your information with any other brand or company not specifically mentioned in this statement.
Personal information updating and access
You can update your personal information at any time by logging into your account at https://kodilo.com.au, or you can contact sales@kodilo.com.au for access to your personal information.
We will gladly give you access to all of your personal information, allowing you to change or remove anything you want, provided you are identified using the appropriate driver’s licence / passport and account login information.
Cookies and computer data
When you visit KODILO, our servers and software will automatically record information that your device and browser send to every website you visit. This includes the following:
IP address of your device Browser and operating system specifications
The pages you visit on our website, the amount of time you spend on them, the items you view, the information you search for, and other browsing statistics. This information is only used to provide a better website experience and product offer for you.
When you visit our website, we use “cookies” if you have them enabled to provide you with a better browsing experience by:
If you are opening multiple products or windows, you must keep the browsing session open.
Remembering your information and preferences when you return within the time frame that your cookie settings have been set to
Using our browser settings, you can easily view, block, or delete cookies.
Unsubscribing from KODILO Newsletters
Throughout your journey to a new bathroom, kitchen, or laundry, we will send you email communications. If you believe these are no longer relevant or necessary, simply scroll down to the bottom of the email and click “Unsubscribe” to be automatically removed from all future marketing communications.
Protection of your personal information
We take security seriously and use best practices website protection, known by those in the know as SHA256 (256 bit), across our entire website, not just the payment sections, to ensure we are always up to date with the latest security patches and best practise. We also work with a reputable hosting partner in Australia, who uses the most advanced security protocols and standards available.
We limit access to your personal information within our company so that only those who need it have it.
On all KODILO devices, we use best-practice access and security software.
When your personal information is no longer needed, we securely destroy it.
We only use third-party software as a service (SAAS) applications that meet or exceed our own SMS Services’ security standards.
SMS Services
We respect your privacy and the information you agree to share with us in connection with our SMS marketing service. This information is used to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, such as requests for reviews from us. Except for messaging partners, opt-in data and consent for text messaging will not be shared with any third parties for the purpose of enabling and operating our text messaging programme.
Our website employs cookies to keep track of the items you place in your shopping cart, as well as when you abandon your checkout. This data is used to determine when to send cart reminder SMS messages.
